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Restaurant, hospitality, travel Jobs in Lagos, Nigeria
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Eat 'N' Go Limited
CLOSEDEvents Catering & Activations Manager
Lagos, Nigeria
Closing: May 22, 2024
14 days remainingPublished: May 7, 2024 (2 days ago)
Job Requirements
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Job Summary
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Qualifications
- Bachelor's degree in information technology, Computer Science, or a related field.
- Certifications from reputable organizations, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), will be an added advantage.
- Proven experience in IT support roles (5 years +) with a strong technical background in troubleshooting hardware, software, and network issues.
- Proven experience in leading and managing IT support teams on a national scale.
- In-depth knowledge of IT support processes, tools, and best practices.
- Strong communication and interpersonal skills with the ability to liaise effectively with cross-functional teams and external stakeholders.
- Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques.
- Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
- Familiarity with remote support tools and techniques to assist users who are not on-site.
- Understanding and adherence to organizational IT policies and procedures, including security protocols.
Responsibilities
Qualifications
- Bachelor's degree in information technology, Computer Science, or a related field.
- Certifications from reputable organizations, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), will be an added advantage.
- Proven experience in IT support roles (5 years +) with a strong technical background in troubleshooting hardware, software, and network issues.
- Proven experience in leading and managing IT support teams on a national scale.
- In-depth knowledge of IT support processes, tools, and best practices.
- Strong communication and interpersonal skills with the ability to liaise effectively with cross-functional teams and external stakeholders.
- Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques.
- Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
- Familiarity with remote support tools and techniques to assist users who are not on-site.
- Understanding and adherence to organizational IT policies and procedures, including security protocols.
- Provide advanced technical support and guidance to end-users, resolving complex issues promptly and effectively.
- Supervise the help desk team, ensuring timely response and resolution of IT support requests.
- Lead troubleshooting efforts for hardware, software, network, and connectivity issues, utilizing advanced diagnostic tools and methodologies.
- Oversee the installation and configuration of server systems, software applications, and network components.
- Ensure all configurations align with best practices for security and performance.
- Manage user accounts, permissions, and access controls across systems and applications.
- Implement role-based access controls (RBAC) and ensure compliance with security policies.
- Develop and implement strategies for software updates and patch management across the organization's infrastructure.
- Coordinate with stakeholders to minimize disruption during update processes
- Develop and execute hardware maintenance plans, including upgrades, repairs, and lifecycle management.
- Optimize hardware performance and reliability through proactive maintenance.
- Lead network setup, configuration, and optimization efforts to ensure robust and secure connectivity.
- Troubleshoot complex network issues and collaborate with network Administrator for resolution.
- Establish and maintain data backup and recovery procedures, ensuring data integrity and availability.
- Conduct periodic testing of backup systems and procedures.
- Implement and enforce security protocols, including firewalls, intrusion detection systems (IDS), and endpoint security solutions.
- Stay updated with security trends and threats, implementing appropriate countermeasures.
- Maintain comprehensive documentation of IT infrastructure, configurations, and procedures.
- Enforce IT policies and procedures to ensure security, compliance, and operational efficiency.
- Provide technical leadership and support for IT projects, such as system upgrades, migrations, and deployments.
- Collaborate with project teams to ensure successful project delivery.
- Oversee IT asset management and inventory, ensuring accurate records of hardware and software resources.
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